Privacy Policy

1. Who We Are

Pulse Form & Fitness is a fitness facility located at Unit 2, Caerbont Enterprise Site, Abercraf, Ystradgynlais, Swansea SA9 1SW. We are committed to protecting your personal data and privacy rights in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Identity Information: Name, date of birth, gender
• Contact Information: Address, telephone number, email address
• Financial Information: Payment card details, bank account information
• Health Information: Medical conditions, fitness assessments, emergency contact details
• Membership Information: Membership type, access card details, attendance records
• CCTV Images: For security and safety purposes

How We Collect Information

• Directly from you when you join, book services, or communicate with us
• Through our website contact forms and online enquiries
• Via access control systems when you visit our facilities
• From third parties such as payment processors

3. How We Use Your Information

We process your personal data for the following purposes and legal bases:

4. Sharing Your Information

We may share your personal information with:

• Payment processors for membership fee processing
• Emergency services in case of medical emergencies
• Legal advisors for debt collection or legal compliance
• IT service providers who help maintain our systems
• Regulatory authorities where required by law

We do not sell your personal data to third parties for marketing purposes.

5. Data Retention

We retain your personal data for different periods depending on the type of information:

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at pulse_ystrad@outlook.com or call 01639 731422. We will respond within one month of receiving your request.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against:

• Unauthorised access, use, or disclosure
• Accidental loss, destruction, or damage
• Alteration or unauthorised processing

Our security measures include encrypted data storage, secure payment processing, restricted access controls, and regular security assessments.

8. Cookies and Website Analytics

Our website uses cookies to improve your experience. For detailed information about our cookie practices, please see our Cookie Policy.

9. Marketing Communications

We may send you marketing communications about our services, special offers, and events if:

• You have given us your explicit consent, or
• You are an existing member and haven't opted out

You can opt out of marketing communications at any time by emailing pulse_ystrad@outlook.com or using the unsubscribe link in our emails.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "last updated" date. For material changes, we may also contact you directly.

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately. You can contact the ICO atico.org.ukor call their helpline on 0303 123 1113.